FAQs

We know online shopping can come with a lot of questions, and we’re here to make things as clear and straightforward as possible. Whether you’re wondering about payment options, shipping costs, or how to return an item, we’ve got you covered with detailed answers below. Our goal is to ensure your shopping experience is smooth, secure, and stress-free. If you don’t find what you’re looking for, our customer support team is just a message away. Let’s dive into your most common questions!

1. What payment methods do you accept?

At Benzo Traders, we want to make paying for your order as convenient as possible, so we offer a wide range of secure payment options to suit your needs. Here’s what you can use to complete your purchase:

  • Credit and Debit Cards: We accept all major cards, including Visa, MasterCard, American Express, Diners Club, Discover, Maestro, and UnionPay. Whether you’re using your go-to Visa for everyday purchases or a Maestro card for quick transactions, we’ve got you covered. Our payment system uses top-tier encryption to keep your details safe, so you can shop with peace of mind.

  • Digital Wallets: For a faster, hassle-free checkout, we support PayPal, Apple Pay, Google Pay, and Shop Pay. These options let you store your payment information securely and check out in seconds—no need to dig out your card details every time.

  • Buy Now, Pay Later: We’ve partnered with Klarna to offer flexible payment plans. With Klarna, you can spread the cost of your purchase over time, making it easier to buy that must-have item without straining your budget. It’s perfect for bigger purchases or when you want to treat yourself without paying all at once.

No matter which method you choose, we ensure every transaction is secure. We never store sensitive payment information on our servers, and our payment partners are industry leaders in security. If you run into any issues during checkout, just reach out to our support team, and we’ll help you get it sorted.

2. Are prices inclusive of VAT?

Yes, absolutely! All prices you see on our website are displayed in British Pounds (GBP, £) and include VAT where applicable. We believe in transparency, so the price listed is the price you pay at checkout—no hidden fees or surprise charges. For example, if you’re eyeing a jacket priced at £59.99, that’s the final amount, including any applicable taxes. This makes budgeting for your purchase straightforward, whether you’re shopping for yourself or picking out a gift. If you have any questions about pricing or notice something that seems off, don’t hesitate to contact us for clarification.

3. How much is shipping?

We’ve worked hard to keep our shipping costs affordable while ensuring your order arrives quickly and safely. Here’s the breakdown:

  • Standard Shipping: For orders under £49.99, we charge a flat rate of £3.49. This covers the cost of getting your package to you anywhere in the UK.

  • Free Shipping: Spend £49.99 or more, and we’ll cover the shipping costs for you! It’s our way of saying thank you for shopping with us. Whether you’re stocking up on essentials or treating yourself to something special, hitting that £49.99 threshold means you won’t pay a penny for delivery.

We partner with reliable couriers to ensure your order arrives in perfect condition. Once your package ships, you’ll receive a tracking number via email so you can keep an eye on its progress. If you have specific delivery needs (like a preferred drop-off location), let us know, and we’ll do our best to accommodate.

4. When will my order ship?

We know you’re excited to receive your order, and we’re just as eager to get it to you! As soon as your payment clears, we start processing your order. In most cases, we ship within 1 business day. This means if you place your order on a Monday, it’s likely to leave our warehouse by Tuesday. You’ll receive a confirmation email with tracking details once your package is on its way.

Delivery typically takes 3–5 business days within the UK, depending on your location. For example, orders to major cities like London or Manchester may arrive faster, while remote areas might take a bit longer. If you need your order urgently, reach out to our support team to see if we can expedite the process.

5. Can I cancel or change my order?

Life happens, and sometimes you need to tweak your order. If you want to cancel or modify your purchase (e.g., change the size, color, or quantity), here’s what to do:

  • Before Shipment: Contact us immediately via WhatsApp at +447446432804 or email at support@Benzro.com. If your order hasn’t left our warehouse yet, we can usually make changes or cancel it without any hassle. The sooner you reach out, the better, as we process orders quickly.

  • After Shipment: If your order has already shipped, don’t worry—you can still return the item once it arrives, provided it meets our return criteria (see below). Follow our Returns policy to initiate the process.

We aim to make changes as seamless as possible, but timing is key. If you’re unsure about the status of your order, our support team can check and guide you through the next steps.

6. What’s your returns and refunds policy?

We want you to be thrilled with your purchase, but if something’s not right, our returns and refunds policy is designed to make things easy. Here’s how it works:

  • Damaged or Faulty Items: If your order arrives damaged or defective, please let us know right away via WhatsApp, email, or our 24/7 live chat. Send us a quick description of the issue and, if possible, a photo to help us process your request faster. We’ll arrange a full refund or send a replacement at no extra cost to you.

  • Non-Damaged Items: Changed your mind or ordered the wrong item? You can return non-damaged items within 30 days of receipt for a refund, as long as they’re unused and in their original packaging. Check our dedicated Returns page on the website for full details on eligibility and how to start the process.

  • Refund Processing: Once we receive your returned item, we process refunds within 10 business days. Refunds are issued to your original payment method. For credit or debit card payments, it may take an additional 5–10 business days for the funds to show up in your account, depending on your bank’s processing times. We’ll keep you updated throughout the process.

Our goal is to make returns as stress-free as possible, so you can shop with confidence.

7. Do you offer exchanges?

Yes, we do! If you need a different size, color, or product, we’re happy to help. Here’s how exchanges work:

  • Return the original item, ensuring it meets our return criteria (e.g., unused, in original packaging).

  • Place a new order for the item you want. This ensures you get the replacement as quickly as possible, without waiting for the return to be processed.

To start an exchange, contact our support team via WhatsApp or email, and we’ll guide you through the steps. It’s that simple!

8. How long until I receive my refund?

We know waiting for a refund can feel like forever, so we work hard to process them quickly. Once we receive your returned item, we’ll issue your refund within 10 business days. The refund will go back to your original payment method—whether that’s a credit card, PayPal, or Klarna. If you paid by credit or debit card, it might take an additional 5–10 business days for the funds to appear in your account, depending on your bank’s policies. We’ll send you a confirmation email once the refund is processed, so you’re never left wondering.

9. Do you ship internationally?

At this time, we only ship to addresses within the United Kingdom. This allows us to focus on providing fast, reliable delivery to our UK customers. If you’re based outside the UK, we apologize for the inconvenience, but we’re exploring options to expand our shipping in the future. Keep an eye on our website or sign up for our newsletter for updates on international shipping.

10. How can I contact customer support?

We’re here for you whenever you need us! Our friendly customer support team is available through multiple channels to answer your questions or resolve any issues. Here’s how to get in touch:

  • Live Chat: Our 24/7 live chat is available right on our website. It’s perfect for quick questions, like checking order status or getting help with checkout.

  • WhatsApp/Phone: Reach us at +447446432804 for a direct line to our team. Text or call, and we’ll respond as soon as possible.

  • Email: Send us a message at benzro97@gmail.com, and we’ll get back to you within 24 hours, often sooner.

Our business address is Benzo Traders Limited, 225 Manchester Road, Thornton Lodge, Suite 5, Huddersfield, West Yorkshire, United Kingdom, HD1 3JG. While we don’t accept in-person visits for orders, this is our registered office for your reference.

Why Choose Benzo Traders?

We’re more than just an online store—we’re a team dedicated to making your shopping experience exceptional. From flexible payment options to affordable shipping and a hassle-free returns process, we’ve designed everything with you in mind. If you have any questions we haven’t answered here, don’t hesitate to reach out. We’re excited to help you find exactly what you need!

Thank you for shopping with Benzo Traders Limited. Happy browsing!